We hope you love your YUKI Studios piece. If the fit isn’t right or you’ve changed your mind, eligible items may be returned for an exchange or store credit within 7 days of delivery.
We do not offer refunds for change-of-mind returns.
Eligibility
To be eligible for a change-of-mind exchange or store credit, your item must be unworn, unwashed and in its original condition, with all tags attached. Please take care when trying on your piece.
How to request a return
Email hello@yukistudios.com.au with your order number and the item you’d like to return. Please wait for return instructions before sending your parcel.
Return postage for change-of-mind returns is paid by customer. We recommend using a tracked service, as we cannot confirm receipt of a return until it reaches us.
Once your return has been received and assessed, we’ll arrange your exchange or issue store credit. Exchanges depend on stock availability. Store credit is issued as a gift card and expires after one year.
Faulty or incorrect items
If your item arrives faulty, damaged or incorrect, please email hello@yukistudios.com.au with your order number and photos of the issue. We’ll assess it and work with you on the appropriate solution.
Our change-of-mind policy does not limit your rights under the Australian Consumer Law. If an item does not meet the applicable consumer guarantees, you may be entitled to a repair, replacement or refund, depending on the circumstances.